FAQs

All your Questions answered in one place
How will my order be shipped?

Domestic shipping arrives 3-5 business days via standard USPs. International shipments will be individually quoted and days in transit will vary depending on the package you choose.

What should I do if my order is missing or something is wrong?

Please email contactus@lipsmart.com with your order number and one of our customer service representatives will respond to help by the following business day.

What credit cards do you accept?

We accept all major credit cards!

Is shopping on LipSmart.com secure?

Yes, a priority at LIPSMART is to ensure the privacy of our customers and safety of payment.

Does LIPSMART test on animals?

LIPSMART is cruelty free, as well as Dermatology tested, Hypo-allergenic, and Gluten free.

How do I place a return or exchange?

Please email Contactus@lipsmart.com and one of our customer service representatives will send instructions on how to return your order by the following business day.